Terms and Conditions for the webshop on  www.gejst.com

General Information:
Gejst ApS
CVR: 35244654
Østerbro 32
5000 Odense C
Denmark
Phone: +45 77 99 00 12
Email: info@gejst.com

Payment:
All prices at www.gejst.com  are recommended retail prices including Danish taxes. Payments are accepted via Mobile Pay and credit/debit cards Dankort, VISA and MasterCard
Money y will not be withdrawn from your account until goods are shipped.

Delivery:
We ship with GLS, UPS or similar.
Goods are delivered within 2-3 days in Denmark.
For international shipments delivery time may take up to 14 days.

Big boxes and furniture may be shipped on pallets.
In this case we will contact you by email or phone to make the needed arrangements regarding delivery details.

Important:
In case the goods are damaged during transport, you must not accept the delivery. If you do, you will be responsible for the goods.

Return policy and cancellation of orders:
According to Danish law you are entitled to cancel and return the order for a period of 14 days. Under the circumstances that the products are returned unused and in original packaging – do not write on the original packaging.
You choose whether you would other products in exchange or money back.
You are obliged to cover your expenses related to return of products.
The right to cancel an order ends 14 days after you have received the product or products.

In case you wish to return the goods, you must within 14 days from receiving the goods give us notice that you wish to do so. That is done by sending an email to info@gejst.com In the email you must make it clear that you wish to use your right to cancel and regret your purchase.
You can not regret simply by denying receiving of the goods without give us prior notice here of.

Return Policy:
You must sent your order directly back to us without any unnecessary delay, and no later than 14 days after you have inform us you wish to cancel your purchase. You are responsible for covering the direct expenses related to return of the product or products. You are responsible for the time of delivery.
The right to return a product requires that the product and packaging is in same condition as when it was received. And that the product must is unused.

If you choose to return a product via postal service or similar, you must use the packaging in which the product was delivered.
The customer covers the expenses related to the return of a product and is responsible for that the product is safely packed and is returned without damage.

Returned products will be examined and evaluated, any deterioration in the value of a product will be subtracted from the sales price. You are responsible for any deterioration in value of a product which is not simply caused by the handling necessary to determine which product it is and its properties. With other words, you may test and try the product as in a physical shop / showroom.

Deterioration of products is based on the value which the product can be sold for.
From the time a product is returned, there may be a delay of 5-14 days before the money is available in your bank account.

Return address:
Gejst ApS
Østerbro 32
5000 Odense C
Danmark

Complaints:
If you wish to make a complaint, please contact info@gejst.com
We have a 2 year warranty from the day a product is received. Make sure to keep your receipt for documentation. If you against all odds would like to file a complaint of think there is anything we should know, you are always welcome to contact us.

Complaints about a product can not be caused by misuse. If a complaint is accepted we reserve the right to repair and/or replace the product. In this situation we will cover any expenses related to this.
You must file your complaint within a reasonable time frame. If you file your complaint within 2 month after you have discovered the defect, the complaint will always be timely.

 

Privacy policy

 

Gathering of personal information
Everything that can identify a person such as name, address, phone number, mail and IP address can be categorized as personal data. In most cases there will be gathered some amount of personal data, when you interact digitally with Gejst digitally.

When you sign up for a newsletter or enters a competition, we collect the information, that you provide – in most cases this would be name, mail and country. When you place an order at gejst.com or contacts us by mail, we collect the data, that you share – in most cases this will be name, address, company, phone number, information about the products you have purchased or returned and payment and delivery information. When you visit Gejst. Com information about your activity on our website, your browser, search words on our website, your IP-adress, network and information about how you entered our website, will automatically be gathered. We primarily gather the described data in order to make our communication relevant, to do analysis and statistics and to optimize the user experience and functionality on our website. We solely collect and store your personal information for non-personal business purposes.

Use of personal information:
We only process relevant and necessary information. Necessary information could be your address for shipping an item. This information is both necessary to provide you with the best service and also to comply with tax and book keeping legislations. Relevant information could be your activity on our website in regard to sending you newsletters (that you have given consent to) with content, that is customized to you and your preferences. We neither sell, distribute or share your personal information in any sort of way, unless it is necessary for us to deliver our service to you, you gave us permission, it is necessary in order to comply with laws or It is part of a collaboration with data processors, both in and outside of EU/EØS. Under rare and certain circumstances and in accordance with legislation, it may be necessary to disclose information to public authorities, including judicial authorities. For instance, information can be passed on to the police in the event of suspected fraud etc. Our website is driven by external suppliers, that gather the information on behalf of Gejst and as instructed by Gejst.

Removing, editing and getting insight to your personal information:
We delete your personal information when it is no longer needed for the purpose that provided our reason for collecting, processing and storing your data. You always have the right to take contact at info@gejst.com and have your personal information updated, limited or removed if it does not conflict another Danish law. Furthermore, if requested, we can tell you about the information we are processing about you. However, such access may be limited for the sake of protecting other people’s privacy, trade secrets and intellectual property rights. If you prefer, you can have a copy of the personal information about you, that we have access to. All requests concerning personal information should be addressed to info@gejst.com.

Cookies:
If we use cookies, you will be informed about this and asked for consent. However, cookies needed to guarantee functionality and settings can be used without your consent.

Right of complaint:
If you wish to complain about the processing of your personal information, you can always contact us by e-mail or phone, as stated at the top. You can also apply to the Danish Data Protection Agency: Datatilsynet, Borgergade 28, 5., DK-1300 Copenhagen K, Denmark.

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