Claims & Returns
According to Danish law you are entitled to cancel and return the order for a period of 14 days. Under the circumstances that the products are returned unused and in original packaging – do not write on the original packaging.
You choose whether you would other products in exchange or money back.
The right to cancel an order ends 14 days after you have received the product or products.
You can not regret simply by denying receiving of the goods without give us prior notice here of.
You must sent your order directly back to us without any unnecessary delay, and no later than 14 days after you have inform us you wish to cancel your purchase. You are responsible for covering the direct expenses related to return of the product or products. You are responsible for the time of delivery.
The right to return a product requires that the product and packaging is in same condition as when it was received. And that the product must is unused.
The customer covers the expenses related to the return of a product and is responsible for that the product is safely packed and is returned without damage.
From the time a product is returned, there may be a delay of 5-14 days before the money is available in your bank account.
If you wish to make a claim, please contact firstname.lastname@example.org
We have a 2 year warranty from the day a product is received. Make sure to keep your receipt for documentation. If you against all odds would like to file a complaint of think there is anything we should know, you are always welcome to contact us.
You must file your complaint within a reasonable time frame. If you file your complaint within 2 month after you have discovered the defect, the complaint will always be timely.